Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Fully Remote.

Key Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center environment
• Research inquiries, provide resolutions, and document each interaction thoroughly
• Make outbound calls as needed to obtain additional information or resolve open issues

Required Qualifications

• 2 years of customer service experience, preferably in healthcare or health insurance
• 2 years of experience managing inbound/outbound calls and call queues
• Knowledge of claims processing is a plus
• Experience in remote work environments with strong technical aptitude
• High School Diploma or GED required