Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Respond to inbound tickets and resolve client complaints via various communication channels
• Create and maintain client accounts and assist in ensuring a seamless client experience
• Monitor communication channels and compile reports on overall customer satisfaction

Required Qualifications

• Bachelor's degree in Marketing, Communication, English, or a relevant field
• Minimum of 2 years experience in a customer support role
• High proficiency in English (reading/writing/speaking)
• Access to stable internet with a minimum download speed of 20 mbps
• Proficient with Microsoft and Internet applications, and comfortable with technology