Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) - remote.

Key Responsibilities

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels while navigating various systems
• Research and resolve customer inquiries, maintaining documentation and records in the CRM system

Required Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Office and web-based systems
• Self-motivated with the ability to manage priorities independently
• Ability to troubleshoot basic issues with equipment
• Entry-level role; prior experience in commercial insurance is a plus but not required