Remote Customer Service Representative

Job Summary

A company is looking for a Full-Time Customer Service Representative to join their Member and Provider Services team.

Key Responsibilities

• Develop a comprehensive understanding of processes, procedures, and tools associated with the business model
• Manage an assigned caseload, ensuring service delivery, productivity, and quality expectations are met
• Support the leadership team by identifying issues and participating in process improvement projects

Required Qualifications

• 1+ years of experience in a high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED