Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their remote team.

Key Responsibilities

• Answer incoming calls and address customer inquiries, resolving concerns and fulfilling service requests
• Utilize automated systems for data entry and maintain knowledge of internal policies and procedures
• Investigate and resolve customer problems while adhering to corporate policies, including HIPAA regulations

Required Qualifications

• High school diploma or equivalent required
• Ability to research and resolve issues related to Medicaid programs and service eligibility
• Proficiency with personal computers, including Microsoft Office Suite
• 2+ years of customer service and/or telephone experience in a call center or similar environment preferred
• General knowledge of eligibility verification and medical terminology is a plus