Remote Customer Service Representative

Job Summary

A company is looking for a PFS Customer Service Representative PBO.

Key Responsibilities

• Respond to incoming calls to assist patients and resolve billing and payment issues
• Process payments, adjustments, claims, and financial applications accurately and timely
• Reconcile accounts and pursue payment balances while ensuring compliance with policies

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Minimum of 1 year experience in Customer Service and/or Call Center
• Minimum of 1 year experience in Healthcare Finance or Revenue Cycle
• Strong knowledge of insurance plans, deductibles, and co-insurances
• Proficiency in common office software, including word processing and spreadsheets