Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities:

• Takes inbound customer service calls and provides first call resolution for returns, order tracking, and order issues
• Supports Technical Sales Representatives by obtaining pricing, preparing quotes, and managing sales documentation
• Resolves customer service issues and manages sales data analysis and literature requests

Required Qualifications:

• High school graduate or GED required; Associate's or Bachelor's degree preferred
• 2+ years of work experience in the security and/or door hardware industry required
• Experience with CRM systems strongly preferred
• Proficient in Microsoft Office, particularly MS Outlook
• Ability to quickly learn proprietary business technology platforms