Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Assist customers with their accounts and provide detailed explanations of account status
• Ensure accurate documentation of account information in the client's system
• Adhere to state and federal regulations while maintaining quality assurance and production measures

Required Qualifications

• Prior call center experience is required
• Experience navigating multiple systems/screens while interacting with customers
• Must be proficient with Microsoft applications
• Ability to maintain an average inbound handle time
• Must achieve quality assurance goals