Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls from members and providers, addressing inquiries and issues
• Maintain customer satisfaction by evaluating needs and providing resolutions
• Document communications accurately and promote program benefits to callers

Required Qualifications

• High School Diploma
• Prior experience in a customer service-related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to thrive in a fast-growing, always changing environment