Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) Remote.

Key Responsibilities

• Guide new users through account creation and initial profile settings via live chat and screen-share
• Resolve complex login issues, billing discrepancies, and permission settings efficiently
• Translate technical information into clear instructions for non-technical users

Required Qualifications

• 1-2 years of experience in a remote customer-facing role
• Experience in SaaS or tech environments is a plus
• Comfortable using CRMs such as Zendesk or Salesforce
• Ability to work in a quiet, dedicated workspace with high-speed internet
• Willingness to engage in video calls for team syncs and customer setups