Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) Remote.

Key Responsibilities

• Guide new users through account creation and initial profile settings via live chat and screen-share
• Resolve complex login issues, billing discrepancies, and permission settings efficiently
• Translate technical language into clear instructions for non-technical users

Required Qualifications

• 1-2 years of experience in a remote customer-facing role, preferably in SaaS or tech
• Genuine enjoyment in helping customers understand features
• Comfortable using CRMs (e.g., Zendesk/Salesforce), Slack, and AI productivity tools
• Professional and warm writing style, free of typos
• Ability to work in a quiet, dedicated workspace with high-speed internet