Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Field customer inquiries regarding release of information requests for patient medical records
• Document call details and manage request queues efficiently while adhering to service standards
• Maintain knowledge of HIPAA regulations and ensure timely resolution of customer concerns

Required Qualifications

• High School Diploma or equivalent; some college preferred
• 3+ years of customer service experience, with at least 1 year in a healthcare setting preferred
• Knowledge of HIPAA and state regulations related to Protected Health Information preferred
• Computer proficiency with accurate keyboarding skills required
• Ability to work effectively in high volume and fast-paced environments