Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer incoming phone calls, texts, chats, and respond to written communications
• Troubleshoot issues related to consumer products and provide information, support, and guidance to consumers
• Document all communications accurately in the CRM system and handle quality complaints according to Standard Operating Procedures

Required Qualifications

• Interpersonal and relationship management skills
• Ability to maintain professional behavior in stressful situations
• Experience navigating multiple computer screens and software applications
• Ability to work collaboratively in a fast-paced environment
• Demonstrated sensitivity, empathy, and patience with consumers