Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Handle inbound calls from customers seeking assistance with their wireless accounts
• Utilize product knowledge to troubleshoot and resolve customer concerns
• Process orders and update customer accounts and records efficiently

Required Qualifications

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a call center environment
• Sales-focused mindset with proven ability to upsell products/services
• Availability for 12 weeks of paid training and flexible 8-hour shifts, including weekends and holidays
• Must have a GED or High School Diploma and be legally permitted to work in the United States
• Must pass a background screening and be at least 18 years old