Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Process customer purchase orders and handle inquiries, issues, and communications with customers and suppliers
• Research and resolve customer issues while expediting orders and managing returns
• Maintain performance metrics and seek opportunities for process improvement

Required Qualifications

• High school diploma or GED required; bachelor's degree preferred
• Minimum 1-year consecutive call/contact center experience
• CRM experience preferred, such as Salesforce or C4C
• Experience managing high-value clients is a plus
• Familiarity with KPI and metrics is required