Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer incoming communications and troubleshoot consumer product issues
• Document all interactions in the CRM system and follow up to ensure resolution of concerns
• Handle quality complaints and claims while maintaining superior customer service etiquette

Required Qualifications

• Interpersonal and relationship management skills
• Ability to maintain professional behavior in stressful situations
• Experience with CRM software and multi-tasking in a fast-paced environment
• Strong organizational skills
• Ability to work collaboratively with diverse teams