Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Answer inbound calls and provide professional assistance to customers
• Research and resolve customer inquiries while documenting interactions accurately
• Guide callers through online applications and maintain knowledge of program regulations

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection (minimum 60 Mbps download / 6 Mbps upload)
• Experience with CRM tools or call center technology is preferred
• Familiarity with healthcare or government programs is a plus