Remote Customer Service Representative

Job Summary

Remote Customer Service Representative, seeking dedicated individuals for a full-time role to manage inbound customer interactions and provide support for government-based programs, with responsibilities including answering calls, troubleshooting, and documenting interactions.

Key Responsibilities

• Answer inbound calls and provide a positive, solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as needed
• Schedule appointments and conduct follow-up calls to ensure issues are resolved

Required Qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process