Remote Customer Service Representative

Job Summary

Providing exceptional customer service remotely, the part-time Remote Customer Service Representative will assist Copart Members with inquiries and support throughout their membership, focusing on inbound phone interactions and ensuring a high-quality customer experience.

Key responsibilities

• Deliver inbound phone support to Copart Members, addressing their needs and providing solutions
• Utilize company resources to gather information and ensure first-call resolution for customer inquiries
• Maintain professionalism and empathy in all customer interactions while meeting call quality and productivity metrics

Required qualifications

• High School diploma or equivalent
• One year of office support experience in a customer service role preferred
• Bilingual in Russian, Arabic, or Farsi (Persian) is required
• Proficiency in Microsoft Office applications and computer skills, including a typing speed of 45 WPM
• Ability to multi-task in a fast-paced environment with a strong customer service attitude