Remote Customer Service Representative

Job Summary

Handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts, the full-time Remote Customer Service Representative will address customer inquiries, analyze payment histories, and communicate account statuses during operational hours of Monday to Friday, 7 AM to 7 PM CST.

Key responsibilities

• Review customer contracts and provide information regarding account statuses and optional products
• Assist customers with payment processing, extensions, and deferrals while maintaining accurate records of interactions
• Recommend appropriate solutions based on account analysis and ensure effective communication with customers

Required qualifications

• High school diploma or equivalent
• Experience in customer service
• Familiarity with Microsoft Office tools
• Ability to perform manual calculations and handle multiple systems simultaneously
• Excellent internet connectivity with hardwired access