Remote Customer Service Representative

Job Summary

To support a growing customer service team, the part-time hourly Remote Customer Service Representative will manage inbound calls regarding billing inquiries, service requests, and account assistance while working from home.

Key responsibilities

• Answer inbound calls related to billing inquiries, service disconnections, and payment arrangements
• Process trouble and outage orders, as well as assist customers with online account management
• Adhere to scheduled breaks and be available for overtime during peak service periods, including storms

Required qualifications

• Prior call center experience is required
• Ability to type a minimum of 35-40 words per minute
• Must have a hard-wired broadband internet connection with specified speed requirements
• Open to working overtime, including nights and weekends, as needed
• Strong multitasking skills and great attendance are essential