Remote Customer Service Representative

Job Summary

To support a growing customer service team, the part-time hourly Remote Customer Service Representative will manage inbound calls related to billing inquiries, payment arrangements, and account assistance while working from home.

Key responsibilities

• Answer inbound calls regarding billing inquiries, service disconnections, and payment processing
• Assist customers with account management and service requests, including move-in/out services
• Navigate computer systems efficiently to manage customer interactions and data entry

Required qualifications

• Prior call center experience is mandatory
• Must type a minimum of 35-40 words per minute
• Ability to maintain great attendance and flexibility with varying production shifts
• Access to a reliable broadband internet connection with specified speed requirements
• Comfortable with camera usage during training and work shifts