Remote Customer Service Representative

Job Summary

To support customer inquiries, the full-time Remote Customer Service Representative will serve as the primary contact for utility service questions, providing exceptional service and solutions while working in a fully remote environment.

Key responsibilities

• Complete a virtual paid training program and pass weekly tests
• Address customer inquiries regarding utility services, billing, and payment assistance
• Document customer interactions accurately and collaborate with departments to resolve issues

Required qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to engage on the phone with minimal distractions during shifts
• Proficiency in operating multiple computer windows and tabs simultaneously
• Strong attendance record to meet customer needs