Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will assist inbound callers with their wireless accounts, process orders, and troubleshoot issues while working from home.

Key responsibilities

• Deliver world-class customer service to inbound callers regarding wireless account inquiries
• Utilize product knowledge to troubleshoot and resolve customer concerns efficiently
• Process orders and update customer accounts and records while multitasking effectively

Required qualifications

• Minimum of 1 year of customer service or sales experience, including 6 months in a virtual call center
• Availability for 12 weeks of paid training and flexible 8-hour shifts, including weekends and holidays
• Must be at least 18 years old and possess a GED or High School Diploma
• Must pass a background screening and be legally authorized to work in the U.S
• Reside in one of the specified states: Alabama, Georgia, North Carolina, South Carolina, Texas, Wisconsin, or Iowa