Remote Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage customer relationships, assist with enrollment questions, and provide support in a high-volume environment to enhance customer loyalty.

Key responsibilities

• Listen, assess, and understand client needs using a consultative approach
• Finalize participant applications and track outbound contact attempts
• Effectively assist participants over the phone, ensuring compliance with service regulations

Required qualifications

• High school diploma or equivalent required
• Proven success in a customer service or consultative sales environment preferred
• Ability to complete a paid intensive training program and pass a final test
• Technical proficiency in managing multiple computer systems and using Microsoft Office
• Ability to work varying shifts and mandatory overtime as required