Remote Customer Service Representative

Job Summary

To support a growing team, the full-time Remote Customer Service Representative will manage customer relationships, assist with enrollment questions, and provide exceptional service in a high-volume environment while working from home in designated states.

Key responsibilities

• Listen to and assess client needs using a consultative approach
• Finalize participants' applications through a structured process
• Effectively assist participants over the phone and resolve their inquiries

Required qualifications

• High school diploma or equivalent required
• Proven success in a customer service or consultative sales environment preferred
• Technical proficiency in managing multiple computer systems and Microsoft Office
• Ability to complete a paid intensive training program and pass a final test
• Must have a distraction-free workspace and meet internet speed requirements