Remote Customer Service Representative

Job Summary

Supporting automotive enthusiasts with their post-purchase inquiries, the full-time hourly Remote Customer Service Representative will manage customer calls regarding returns, order tracking, and cancellations while working from home and participating in required weekend shifts.

Key responsibilities

• Takes incoming calls to address customer post-purchase issues and concerns
• Provides prompt and efficient service while maintaining a professional demeanor
• Educates customers on policies and procedures, ensuring first touch resolution standards are met

Required qualifications

• High school diploma or equivalent combination of education and experience
• A minimum of 1 year of previous customer service experience
• Ability to acquire automotive knowledge for supported vehicles
• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel
• Must reside in specific states including PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT