Remote Customer Service Representative

Job Summary

As a full-time Remote Customer Service Representative, the candidate will support customers through phone and digital channels, resolving inquiries and providing accurate information while working from home.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests and provide one-to-one telephone support to applicants and beneficiaries
• Maintain proficiency in technical and program policies to deliver accurate information to customers

Required qualifications

• 1-2 years of previous call center or customer service experience (preferred)
• High School diploma or GED
• Ability to multitask and effectively navigate computer systems
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required