Remote Customer Service Representative

Job Summary

Managing inbound customer interactions, the full-time Remote Customer Service Representative will provide timely support for government-based programs while ensuring professionalism and efficiency in a structured environment.

Key responsibilities

• Answer inbound calls and deliver a positive, solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as necessary
• Document all customer interactions accurately and conduct follow-up calls to ensure resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Must successfully complete an extensive credentialing and background check process