Remote Customer Service Representative

Job Summary

Seeking a motivated and compassionate Customer Service Representative to work full-time remotely, focusing on retention calls, health assessments, and enrollment verification while providing exceptional service to clients in the healthcare insurance sector.

Key Responsibilities

• Conduct retention calls to address client needs and promote customer loyalty
• Perform health and resource assessments to maximize client benefits and document success stories
• Execute enrollment verification calls to ensure clients understand their plans and confirm accurate information

Required Qualifications

• Previous experience in customer service, preferably in healthcare or insurance
• Strong communication and interpersonal skills
• Ability to handle sensitive information with confidentiality
• Proficiency in using SharePoint and customer management tools
• Compassionate approach to client interactions