Remote Customer Service Representative

Job Summary

To support a growing team, the full-time Remote Customer Service Representative will manage inbound and outbound calls, deliver exceptional customer service, and assist with health insurance enrollment processes while working from home.

Key responsibilities

• Manage customer accounts and provide technical support through inbound/outbound calls and online chat inquiries
• Deliver consistent, high-level customer service and adhere to defined procedures and policies
• Perform application data entry and participate in extensive training and certification processes

Required qualifications

• Must be 18 years of age or older
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Ability to maintain a dedicated, private, and secure workspace
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
• Commitment to full attendance during a paid 3-week training period