Remote Customer Service Representative

Job Summary

Providing exceptional support, the full-time Remote Customer Service Representative will manage inbound calls and emails from members and providers, ensuring accurate data input and high-quality customer service while promoting program benefits.

Key responsibilities

• Identify and prioritize caller needs, formulating appropriate resolutions
• Maintain customer satisfaction by effectively addressing inquiries and issues
• Utilize computer systems to document information and track communications

Required qualifications

• High School Diploma
• Prior experience in a customer service-related field preferred
• General working knowledge of Microsoft Word and Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to thrive in a fast-paced, changing environment