Remote Customer Service Representative

Job Summary

Delivering exceptional customer service in a fully remote capacity, the full-time Remote Customer Service Representative will manage inbound and outbound calls, assist with customer accounts, and provide technical support while helping clients navigate health insurance enrollment.

Key responsibilities

• Manage inbound and outbound calls to deliver high-quality customer service
• Provide technical support and manage customer accounts effectively
• Perform application data entry and respond to online chat inquiries as assigned

Required qualifications

• Moderate to advanced computer skills with a high level of comfort learning new technology
• Ability to work from home in a dedicated, private, and secure workspace
• Commitment to full attendance during a paid 3-week training period
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
• Must be 18 years of age or older and pass a background check and drug test