Remote Customer Service Representative

Job Summary

Delivering exceptional customer service in a fully remote capacity, the full-time Remote Customer Service Representative will manage inbound and outbound calls, assist with customer accounts, and provide technical support while ensuring a positive experience for clients seeking health insurance solutions.

Key responsibilities

• Handle inbound and outbound calls to deliver high-quality customer service
• Manage customer accounts and provide technical support as needed
• Perform application data entry and respond to online chat inquiries

Required qualifications

• Must be 18 years of age or older
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Dedicated, private, and secure workspace with a minimum internet speed of 35 mb/s
• Commitment to full attendance during a paid 3-week training period
• Ability to pass background checks and drug tests within specified timeframes