Remote Customer Service Representative

Job Summary

Delivering exceptional customer service remotely, the full-time Remote Customer Service Representative will manage inbound and outbound calls, provide technical support, and assist customers in navigating health insurance enrollment processes.

Key responsibilities

• Handle inbound and outbound calls while delivering a high level of customer service
• Manage customer accounts and provide technical support as needed
• Perform application data entry and respond to online chat inquiries

Required qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• Ability to work from home in a dedicated, private workspace
• Commitment to full attendance during a paid 3-week training period
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection