Remote Customer Service Representative

Job Summary

To support a growing team, the full-time Remote Customer Service Representative will manage inbound and outbound calls, deliver exceptional customer service, and assist customers with health insurance enrollment from a fully remote environment.

Key responsibilities

• Manage customer accounts and provide technical support through inbound and outbound calls
• Deliver the highest level of customer service experience consistently while interpreting and following defined procedures
• Perform application data entry and respond to online chat inquiries as assigned

Required qualifications

• Moderate to advanced computer skills with a high level of comfort learning new technology
• Ability to complete a background check and drug test within 3 days of application
• Dedicated, private, and secure workspace with a minimum internet speed of 35 mb/s
• Commitment to full attendance during a paid 3-week training period
• Self-motivated and success-driven with a high level of professionalism