Remote Customer Service Representative

Job Summary

Managing electronic communications, the fully remote Hospital Customer Service Representative will handle patient inquiries, provide information, and ensure efficient communication processes while maintaining confidentiality and professionalism.

Key responsibilities:

• Respond to patient inquiries received via the hospital website and ensure timely handling of all electronic communications
• Assist patients in resolving concerns or questions related to hospital services while maintaining a compassionate demeanor
• Document all electronic interactions in the hospital's CRM system, adhering to HIPAA regulations for patient confidentiality

Required qualifications:

• High school diploma or equivalent; further education or certification in healthcare administration is a plus
• Working knowledge of EPIC or other Hospital Information Systems (HIM)
• Proven experience in hospital or physician customer service, preferably 2 years
• Strong proficiency in digital communication tools and platforms
• Basic understanding of medical terminology is preferred