Remote Customer Service Representative

Job Summary

Working remotely on a part-time or full-time basis, the Remote Customer Service Representative will assist automotive enthusiasts with post-purchase inquiries, including returns, order tracking, and cancellations, while maintaining a professional demeanor and meeting performance expectations.

Key responsibilities

• Handle incoming customer calls regarding post-purchase issues and provide efficient service
• Educate customers on company policies and procedures while processing requests accurately
• Notify leadership of trends or problems and participate in special projects as assigned

Required qualifications

• High school diploma or equivalent combination of education and experience
• Minimum of 1 year of previous customer service experience
• Ability to acquire automotive knowledge for supported vehicles
• Proficiency in Microsoft Word and Excel, along with strong keyboarding skills
• Must reside in specific states including PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT