Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will provide professional support in a high-volume call center environment, handling incoming calls, resolving customer inquiries, and navigating systems to deliver accurate information.

Key responsibilities

• Handle incoming calls with accuracy and professionalism, facilitating first call resolution and escalating as necessary
• Navigate systems of record and knowledge tools to ensure accurate information is conveyed to callers
• Attend required training sessions for new projects and initiatives while maintaining organized training materials

Required qualifications

• Minimum 1 year of customer service experience
• Ability to pass federal clearance
• Flexibility to work weekends, evenings, and holidays as needed
• Proficiency with computer systems and software
• High school diploma or equivalent (equivalent experience may substitute)