Remote Customer Service Representative

Job Summary

As a primary point of contact for clients, the full-time Remote Customer Service Representative will manage inbound and outbound communications, resolve inquiries using web-based tools, and ensure a seamless customer experience.

Key responsibilities

• Handle and respond to all customer inquiries with professionalism
• Resolve issues on the first call by proactively addressing customer needs
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems