Remote Customer Service Representative

Job Summary

To support patient billing processes, the full-time Remote Customer Service Representative will resolve billing concerns, implement collection policies, and assist patients with payment arrangements and charity assistance.

Key responsibilities

• Accurately post data related to payments and adjustments while resolving patient billing and third-party payer concerns
• Interview and counsel patients regarding payment arrangements and charity assistance options
• Communicate workflow issues to management and rebill accounts as necessary

Required qualifications

• High school diploma or equivalent
• One year of experience in a healthcare setting
• One year of previous customer service experience
• Knowledge of medical terminology and third-party payers
• Familiarity with collection laws and procedures