Remote Customer Service Representative

Job Summary

To support a growing team, the full-time Remote Customer Service Representative will respond to customer inquiries regarding electric and gas services, educate them on billing details, and ensure high customer satisfaction while working remotely.

Key responsibilities:

• Respond to incoming customer calls and provide accurate information regarding services
• Educate customers on billing details, payment options, and assistance programs
• Document customer interactions and focus on first call resolution

Required qualifications:

• High School Diploma or GED is required
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Ability to maintain professionalism while handling difficult customer interactions
• Must have reliable, high-speed internet with a wired ethernet connection