Remote Customer Service Representative

Job Summary

As a remote Customer Service Representative, the full-time position will manage customer accounts, resolve technical issues, and provide exceptional service while working from home.

Key responsibilities

• Review existing customer accounts to ensure accuracy and address needs
• Follow escalation paths to resolve technical issues and maintain customer communication
• Provide high levels of customer service by creating personal connections and demonstrating empathy

Required qualifications

• Minimum of 6 months to 1 year of solid customer service experience
• High School Diploma or GED required
• Comfortable using Outlook, Microsoft Excel, and other asynchronous tools
• Ability to communicate effectively and ask discovery questions
• Must reside in the United States with a valid U.S. address