Remote Customer Service Representative

Job Summary

To support a growing team, the part-time Remote Customer Service Representative will respond to insurance claims calls related to automotive glass breakage, assisting customers with their inquiries and recommending appropriate solutions after completing initial training in-person.

Key responsibilities

• Respond to customer calls regarding insurance claims while maintaining quality standards
• Utilize available scripts and systems to assist customers with their questions and concerns
• Recommend solutions based on customer needs and inquiries

Required qualifications

• 1+ years of experience in a call center or customer service role
• Experience with insurance claims or insurance companies is preferred
• Bilingual in English and French (written and spoken)
• Comfortable navigating various computer systems and platforms
• Legal work authorization in Canada and residency in the Greater Montreal area