Remote Customer Service Representative

Job Summary

Providing 24/7 support, the remote Customer Service Representative will triage urgent clinical calls from patients and caregivers, manage new patient referrals, and ensure high-quality customer service while working independently in a home office environment.

Key responsibilities

• Triages urgent clinical needs through after-hours calls from patients, caregivers, and referral sources
• Supports local Patient Registration teams by managing and verifying new patient referrals
• Maintains accurate documentation of calls and ensures compliance with relevant laws and company policies

Required qualifications

• High school diploma or GED required
• At least one year of previous call center experience
• Proficiency with Microsoft Office Suite and strong keyboarding skills
• Ability to work independently in a dedicated, distraction-free workspace
• Knowledge of computerized information systems