Remote Customer Service Representative

Job Summary

To support a dynamic team, the full-time Remote Customer Service Representative will serve as the primary contact for utility service inquiries, providing exceptional customer service and problem-solving solutions while working remotely.

Key responsibilities:

• Complete a virtual paid training program and pass weekly tests
• Address customer inquiries regarding utility services, billing, and payment assistance
• Document customer interactions accurately and collaborate with other departments to resolve issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to engage on the phone for extended periods with minimal distractions
• Proficient in using technology and managing multiple applications simultaneously
• Demonstrated reliable attendance and punctuality