Remote Customer Service Representative

Job Summary

Joining a diverse team, the remote Customer Service / Tech Support Representative will provide inbound support, resolve technical issues, and document information while working from home in a full-time capacity.

Key responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases

Required qualifications

• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• Open availability and a quiet, distraction-free home environment
• Proficiency in fast-paced multi-tasking and strong computer navigation skills