Remote Customer Service Representative

Job Summary

Supporting customers through phone and digital channels, the full-time Remote Customer Service Representative will resolve inquiries, provide accurate information, and ensure a high-quality customer experience while working from home.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests and provide one-to-one telephone contact with applicants and beneficiaries
• Maintain proficiency in program policies and deliver clear, accurate information based on program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience (preferred)
• High School diploma or GED
• Reliable internet connection and distraction-free remote workspace
• Ability to multitask and navigate computer systems effectively
• Effective communication and active listening skills