Remote Customer Service Representative

Job Summary

Passionate about delivering exceptional customer service, the full-time Remote Customer Service Representative will manage high call volumes, provide product and service information, and resolve customer complaints while working from home.

Key responsibilities

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Respond to customer complaints and resolve issues following company standards

Required qualifications

• High school diploma or GED
• Customer service representative experience preferred but not required
• Computer literacy and experience with CRM systems
• Ability to work a full-time schedule with reliability and flexibility, including evenings, weekends, and holidays
• Ability to pass a background check