Remote Customer Service Representative

Job Summary

Delivering exceptional support to new and existing members, the full-time Remote Customer Service Representative will assist with billing inquiries, enrollment verification, and provider searches while managing a high volume of inbound calls in a call center environment.

Key responsibilities

• Handle a high volume of inbound calls for Healthcare Member and Provider inquiries
• Assist with various tasks including claims inquiries, benefits inquiries, and authorization status checks
• Maintain awareness of performance impacts on members and manage grievances and appeals

Required qualifications

• 1 year of customer service experience
• 6 months of healthcare experience
• 1 year of call center experience
• Data entry experience
• Must have a private workstation and reliable internet connectivity